SHIPPING RATE
Free Shipping on all orders.
SHIPPING DESTINATIONS
We ship to all 50 U.S. states and Washington, DC. We do not ship internationally at this time.
SHIPPING TIMEFRAME
Most orders are shipped by the end of the next business day; however, please allow us 3-5 days, depending on our order volume and staff availability. If, for any reason, we are not able to meet our normal shipping schedule, we will notify you via e-mail ASAP. We want you to receive your purchase quickly and safely.
SHIPPING NOTIFICATION/TRACKING
When your order has finished processing, you will receive an email notifying you. The e-mail will include a tracking code to check the status of the order on its way to you.
ORDER NOT RECEIVED STEPS
1. Confirm with the provided tracking that the order was indeed marked as delivered.
2. Contact us here. We will work with you to help resolve this.
ORDER RECEIVED – BROKEN/DAMAGED CHIPS
Broken packages are rare; however, if you have received a broken or damaged item:
- Damaged products must be reported within 48 hours of the order being marked as delivered on the shipping company’s tracking website.
- An email must be sent here with a picture of the damage. We can not accept a damaged order request without such.
We will review the situation with you and want to make sure you are 100% satisfied.
ORDER RECEIVED – WRONG ITEM
If you believe you received an incorrect product, contact us within 48 hours here. We will work with you for a resolution. Either crediting your account, making a full refund, or sending a separate shipment with the correct product.
ORDER RECEIVED – MISSING ITEM
If you believe you received your order and it is missing an item, contact us within 48 hours here. We will work with you for a resolution. Either credit your account, issue a full refund, or send a separate shipment with the correct product.
RETURN POLICY
If a purchase needs to be returned, please e-mail us immediately, and submit your request on our Contact page. Please include the following information:
- Order number.
- What product(s) need to be returned.
We will e-mail instructions for how and where to return eligible items.
Products must:
- Be returned within 45 days of the date of purchase.
- Be unopened/unused and in its original packaging.
In your return e-mail, please attach a copy of your original invoice. Upon receipt of the return, a credit will be issued within 24 hours. Credits are issued to the original method of payment.
Please be patient with your credit. It may take 7-10 days for it to post. If you have not received your credit after 10 days, please contact us immediately.
New York Chips will handle all return shipping charges.
If any Shipping or Returns questions are not addressed here and you would like more information, please Contact Us.